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FREE DELIVERY AND INSTALLATION WITHIN METRO MANILA ONLY

Terms of Use

Welcome to Aquasanastore.com.ph.

Aguacura, Inc. is the sole owner of the Aquasanastore.com.ph domain.  We provide website features to you subject to the following conditions. If you visit or shop at Aquasanastore.com.ph, you accept these conditions. Please read them carefully. In addition, when you use any current or future Aquasanastore.com.ph service or business you also will be subject to the guidelines, terms and agreements ("Terms")  applicable to such service or business. If these conditions are inconsistent with such Terms, the Terms will control.

ELECTRONIC COMMUNICATIONS
When you visit Aquasanastore.com.ph or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, is the property of Aguacura, Inc. or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Aguacura, Inc. and protected by Philippine and international copyright laws.

TRADEMARKS
AQ-4000® AQUASANA® BOTTLE YOUR OWN®, PURITY® RHINO® TRAVELER® WATER 4 LIFE, logos and images are registered trademarks or trade dress of Sun Water Systems in the US.  These trademarks and trade dress may not be used in connection with any product or service that is not Sun Water Systems’, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Sun Water Systems or Aguacura, Inc. All other trademarks not owned by Sun Water Systems and Aguacura, Inc. that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Aguacura, Inc.

LICENSE AND SITE ACCESS
Aguacura, Inc. grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Aguacura, Inc. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Aguacura, Inc. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Aguacura, inc. without express written consent. You may not use any meta tags or any other "hidden text" utilizing Aguacura, Inc.’s name or trademarks of Sun Water Systems without the express written consent of Aguacura, Inc.  Any unauthorized use terminates the permission or license granted by Aguacura, Inc. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Aquasanastore.com.ph so long as the link does not portray Aguacura, Inc. or Sun Water Systems, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Aquasanastore.com.ph logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use Aquasanastore.com.ph only with involvement of a parent or guardian. Aquasanastore.com.ph reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

RISK OF LOSS
All items purchased from Aquasanastore.com.ph are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

APPLICABLE LAW
This section states the law that will govern the Terms of Use, the transactions that transpire on the web site, and the forum for adjudication of disputes.
These terms and conditions are made in and shall be construed, enforced, performed and governed by the laws of Philippines, excluding choice of law. Each party irrevocably agrees that any legal action, suit, or proceeding brought by it in any way arising out of any transaction on this web site must be brought solely and exclusively in the courts of Makati, Philippines. Each party irrevocably accepts and submits to the sole and exclusive jurisdiction of the above-mentioned courts in personam, generally and unconditionally with respect to any action, suit or proceeding brought by it or against it by the other party.
Each party further consents to the service of process out of the above-mentioned courts by mailing copies thereof by registered or certified mail, postage prepaid, to such party at its address designated pursuant to the insurance contract. Aquasanastore.com.ph makes no representation that any information, materials or functions included are appropriate for use in any other jurisdiction.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY AGUACURA, INC. ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. AGUACURA, INC. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, AGUACURA, INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. AGUACURA, INC. DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM AGUACURA, INC. ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. AGUACURA, INC., ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, PRINCIPALS, OR LICENSORS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

ORDER PROCESSING
Orders are processed daily from Mondays through Fridays. Orders received before 3:00 PM (Manila time, or 0700 GMT) from Mondays through Fridays are processed on the same day while orders received after this time are processed on the next business day. If your order was placed after 3:00 pm on a Friday, Saturday, Sunday, or on a Holiday, such order will be processed on the next business day.

All credit card purchases are charged to cardholder on the same day.

PRODUCT AVAILABILITY

Products sold by Aquasanastore.com.ph merchants are available for courier pickup and consolidation within 72 hours after the order has been processed and approved. If your order will not be available within 72 hours, or is out-of-stock, Aquasanastore.com.ph will notify you by email if and when the item will be available, or if the item has been phased-out, as the case may be.

If your order has been approved, you will be notified by email at the email address you provided upon registration or when you made the purchase at Aquasanastore.com.ph.  In certain instances, especially for payments made via bank deposit, a representative from Aquasanastore.com.ph may contact you by telephone or email to confirm your order

If you wish to inquire about the status of your order, please contact Aquasanastore.com.ph by email at customercare@aquasanastore.com.ph or you may call us 506-1978 or 0917-806AQUA (0917-8062782).

PAYMENT METHODS

Cash on Delivery (COD)
We accept cash payments upon delivery for orders P12,000 and below only.

Bank Deposit (Cash or Check payments)
AquasanaStore.com.ph also accepts cash and check payments made through Banco de Oro branches nationwide. You can check www.bancodeoro.com.ph for the branch nearest you. For check payments, kindly allow 3 banking days for check clearing prior to delivery.

Credit Card (through PayPal)
You must have a credit card in good standing and check its expiration date before making a purchase. AquasanaStore.com.ph accepts VISA, Mastercard, American Express and JCB issued credit cards.

Payment Terms
Aquasanastore.com.ph charges in Philippine Peso.  If your credit card is locally issued, you will be billed in PESO. If you are living outside the Philippines owning a foreign issued credit card, your credit card bills you in your credit card's preferred currency. Your actual charge will be determined by the exchange rate used by your credit card company. The buyer will have to settle any outstanding amount with the concerning bank according to the policies, terms and conditions of the bank who has the said jurisdiction governing the legal use of that credit card owned by you, the buyer or cardholder.

PLEASE NOTE

If a transaction has been declined online due to credit card issues, please ensure all data is correct and resubmit. If the transaction is not accepted online, you will be unable to use that card for your transaction and should use another credit card.

AGREEMENT TO PAY

Payment for Products
You agree to pay for all products you purchase.  YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING AQUASANASTORE.COM.PH WITH VALID CREDIT CARD DETAILS FOR PAYMENT OF ALL FEES. All fees will be billed to the credit card you designate during the checkout process.

Electronic Signatures and Contracts
Your use of the Site includes the ability to enter into agreements and/or to make transactions electronically. YOU ACKNOWLEDGE THAT YOUR ELECTRONIC SUBMISSIONS CONSTITUTE YOUR AGREEMENT AND INTENT TO BE BOUND BY AND TO PAY FOR SUCH AGREEMENTS AND TRANSACTIONS. YOUR AGREEMENT AND INTENT TO BE BOUND BY ELECTRONIC SUBMISSIONS APPLIES TO ALL RECORDS RELATING TO ALL TRANSACTIONS YOU ENTER INTO ON THIS SITE, INCLUDING NOTICES OF CANCELLATION, POLICIES, CONTRACTS, AND APPLICATIONS.

Online Purchase Security
For your own security, we will be requesting the ff. from first-time credit card purchasers on Aquasanastore.com.ph
    1.    A photocopy of credit cardholder's one (1) valid ID.
    2.    A photocopy of the credit card used (front side only).

SHIPPING METHODS

Delivery
Aquasanastore.com.ph ships ordered goods through our authorized couriers such as LBC.
Orders are normally dispatched on the next business day following the day they were processed. For orders to be delivered to a Philippine destination, please allow 2 to 4 days from process date for delivery.

Store Pick-up
For store pick-ups, you will receive a notification email once we have your items ready for pick-up.  Please bring the following:
    1.    A clear printed copy of your ORDER RECEIPT.
    2.    A photocopy of credit cardholder's one (1) valid ID.
    3.    A photocopy of the credit card used (front side only).
    4.    If pick-up will be through a representative, please provide him/her an authorization letter plus his/her own one (1) valid ID.

Our office address is 2504 LinkEdge office Corporate Center 139 Valero St. Salcedo Village Makati City. Office hours are from 9:00am-6:00pm, Mondays–Fridays only.

Disclaimer
Aquasanastore.com.ph does not assume responsibility for, and shall not be liable for any damages, whether direct, incidental, special or consequential, arising from the handling and delivery of ordered goods by its authorized courier.

WARRANTY

The Company warrants that all the Products shall be free from defects in materials and workmanship for a period of thirty (30) days from the date of purchase by the customer (except that all versions of the EQ-300 Whole House Water Filtration System are warranted for a period of one (1) year). This warranty is limited to repair or replacement of defective Products upon return with proof of purchase date by the customer to Aquasana. Aquasana is not responsible for defects or damages due to improper use or installation. This warranty does not cover clogged or exhausted filter cartridges as the Company has no way to control or determine excessive sediment or contaminant levels in water supplies.

EXCEPT FOR THE EXPRESS WARRANTIES IN THIS AGREEMENT, THE PRODUCTS ARE PROVIDED WITH NO OTHER WARRANTIES WHATSOEVER, AND THE COMPANY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHT OF OTHERS. THE COMPANY DOES NOT WARRANT THAT THE OPERATION OF THE PRODUCTS WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT ALL DEFECTS CAN BE CORRECTED. TO THE EXTENT THAT THE COMPANY MAY NOT, UNDER APPLICABLE LAW, DISCLAIM ANY IMPLIED WARRANTY, THE SCOPE AND DURATION OF SUCH WARRANTY WILL BE THE MINIMUM PERMITTED UNDER SUCH LAW. THE COMPANY MAKES NO REPRESENTATION OR WARRANTY CONCERNING THE QUALITY, PERFORMANCE OR OTHER CHARACTERISTICS OF THE PRODUCTS OTHER THAN THOSE WHICH ARE CONSISTENT IN ALL RESPECT WITH, AND DO NOT EXPAND THE SCOPE OF, THE WARRANTIES EXPRESSLY STATED HEREIN.

Aquasanastore.com.ph's Water 4 Life® program guarantees a lifetime warranty on all parts and workmanship for all Shower Water Filters and Drinking Water Filters that are current on their subscriptions on the Water 4 Life® program. Aquasana will repair or replace any broken or defective part for no charge other than a flat rate shipping charge of PHP 500.00 for any warranty claim on any Aquasana Shower Water Filter or Aquasana Drinking Water Filter that is enrolled in the Aquasana Water 4 Life® program.

If your product is found to be defective or damaged within the warranty period, please call us at 506-1978 or 0917-806AQUA (0917-8062782) or email us at customercare@aquasanastore.com.ph. 

RETURNS
A Return Merchandise Authorization (RMA) number must be requested within 30 days of delivery of the order. All returns should be in reasonable condition and include all original parts, packaging and any free gifts. If any items are missing the return may be subject to a 15% restocking fee or the cost may be deducted from your refund. Please note that shipping fees are not refundable unless it is due to our error.
Requests must be made by emailing: customercare@aquasanastore.com.ph with "Request for RMA" on the subject header plus your order number or full billing name.

REFUNDS
Refunds cannot be made for returned items. They can only be replaced by items of a similar amount or higher.

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